Frequently Asked Questions

All of our products are handmade and imported from various countries in Southeast Asia.

Typically, our shipping takes between 1 to 5 business days, depending on your location.

We accept returns within 30 days of receipt. Please refer to our Return and Refund policy for more details.

Once your order has been shipped, you will receive an email notification with the tracking number. You can use this number to track your order.

Our products are all handmade by skilled artisans, using traditional methods and materials native to Southeast Asia.

Yes, all of our products are handcrafted by skilled artisans in Southeast Asia, making each item unique.

We accept all major credit cards, as well as payments through PayPal for your convenience.

Currently, we ship to all 50 states in the U.S. For international orders, please contact us directly.

As our items are handmade and often delicate, we recommend gentle cleaning methods. Specific care instructions can be found on the product page of each item.

You can cancel or change your order before it has been dispatched. If your order has already been shipped, please refer to our Return and Refund policy.

Yes, we can accommodate bulk orders. Please contact us directly at [email protected] to discuss details and discounts for large orders.

No, we are currently an online-only store. This allows us to reach a wider audience and keep our prices competitive.

You can contact our customer service team via email at [email protected]. We aim to respond to all inquiries within 24 hours.

As our items are handcrafted, restocking depends on our artisans. We recommend signing up for our newsletter to get updates on restocks.

Yes, many of our items are made with eco-friendly materials. We believe in promoting sustainable and responsible consumption.